Live Chat
If you don’t have time to come visit us in person and you’d like to “talk” with a live person about your account information without other people being able to listen in, our convenient Live Chat feature is a great option.
If you’ve ever used an Instant Messenger online before, it’s a very similar process. You type your question or request and the person you’re connected with will respond appropriately.
When you visit broncofcu.com, you’ll see “Click Here for Live Chat” in a bright green box near the top of the page. If you click on it, a “Chat Window” will open up asking for your first and last name. You can also enter your account number if you wish. Once you’ve included the requested information, click on “Send” and a live chat window will open up. Shortly afterward, a Bronco Member Service Representative will type you a message letting you know they’re ready to help.
With Live Chat you can get information about your account balances, make requests for loan or credit card payments, transfer balances from one account to another, get updates on loan requests, get a change of address form and even get instructions on how to wire money. Member Service Representatives are available to assist you and answer your questions via Live Chat Monday, Tuesday, Thursday and Friday from 8:00 a.m. to 5:00 p.m., and on Wednesday from 9:30 a.m. to 5:00 p.m.
Not a member yet? Give us a call today at 757.569.6000.
Financial Educators
Bronco is more than just a place to deposit your money. We’re also strong advocates when it comes to working with you to make the most of your finances. Whether you need assistance creating a family budget or if you’re just looking for ways to trim day-to-day expenses, we’re here to help.
We have Financial Educators at our Second Avenue Office in Franklin and our Godwin Boulevard Office in Suffolk who can provide one-on-one, private and confidential consultations to help you plan for the future by making small changes now.
So if you’re looking for ways to cut corners without sacrificing your quality of life, give us a call at 757.569.6000 and make an appointment to see one of our Financial Educators.
Not a member yet? Give us a call today at 757.569.6000.
Member Solutions
Debt is something that almost every family deals with, yet it’s a topic that many people feel uncomfortable talking about. We fully understand the privacy issues associated with this delicate subject, but we want you to know that help is available if you find yourself getting overwhelmed and need someone to talk with confidentially.
If you foresee a problem in your future that will affect your ability to make mortgage, credit card or other loan payments, our Member Solutions Specialists can work with you to ease the financial stress and look for smart alternatives to improve your situation. As your financial advocate, think about us as family. Our job is more than just to provide you with financial products—we also are here to offer financial advice and to do everything we can to help make your life a little easier.
Member Solutions is a free service to help you protect your credit rating, to keep your finances on track without sacrificing the needs of your home or family and to provide you with some peace of mind.
Keep in mind that a small problem can escalate into a much larger problem very quickly, so the sooner you come to us for help, the better the options we’ll be able to provide. Call Tanisha Artis at 757.569.3712, or Kelly Haley or Teresa Cole at 757.569.3724 to make an appointment.
Not a member yet? Give us a call today at 757.569.6000.
Anytime Advisor
Anytime Advisor is an online coaching program that guides you through a variety of financial subjects. You can watch each interactive presentation online or print out a transcript of any of the following topics:
- Checking Account—Learn how a checking account works, how to select a checking account, deposit money, withdraw money, what the electronic advantages are, how to balance your account, and a list of “dos and don’ts” when it comes to managing your checking account. There’s even a calculator to help you balance your checkbook and a list of resources that provides you with sample checklists, account statements and reconciliation work sheets.
- Credit Management—Discover how to manage your credit wisely by determining your needs, setting goals, building a plan, finding the right credit card, improving your credit rating, reducing your debt, and reaching out for counseling if you need it. You’ll also find resources to help you pay off credit balances, figure out your net worth, and a variety of work sheets to help you put your plan into action.
- ID Theft—Understand how to safeguard your personal and financial records by protecting yourself at home, being cautious when emailing and buying online, identifying warning signs, checking your credit report regularly and how to report suspicious activity when you find it. Resources in this interactive guide can help you order credit reports and get an I.D. Theft Kit.
- Used Car Buying—Get the information you need to set your priorities, find the right car for you, take a test drive, negotiate your best price, seal the deal, and some “dos and don’ts” to remember along the way. You can check our rates, apply online and calculate what your payments will be. There’s even a “Complete Car Cost Work Sheet,” and a guide to help you set your car buying priorities.
- Couples and Money—Use this guide to determine how to build a financial future as a couple through communication, sharing financial information, setting goals, creating a spending plan, merging accounts, reviewing beneficiary information and refinancing plans. Resources include a budget blueprint and a financial checklist.
- Home Buying—Learn about the home buying process and all the steps it takes to find and buy a home. This segment includes home buying calculators, a glossary of home buying terminology you’ll hear throughout the process, a Housing Priority Checklist, a House Evaluation Checklist and more.
- New Car Buying—Put together your best strategy when it comes to buying a new car by learning how to set objectives, research dealer costs, visit dealerships confidently, negotiate your own terms and sealing the deal. You can check our rates, apply online and there’s an online calculator to help you figure out what your payments will be.
Anytime Advisor topics are available online 24/7 so you can learn at your own pace and refer back to them often, whenever it’s convenient for you.
Not a member yet? Give us a call today at 757.569.6000.
Debt in Focus
Debt in Focus is a free and confidential service that provides financial advice on specific actions you can take to get yourself out of debt and back on track. The online program walks you though a simple questionnaire that is completely anonymous—you will not be asked for your name, address, social security number or any other private information. You will be asked to provide data about your income and your current debts. There are also questions regarding your credit report, credit score, age range, etc.
If you don’t have time to complete this questionnaire in one session, no worries. Debit in Focus will provide you with a “Revisit ID” so you can complete the process in stages, at your convenience.
When you have entered all of your information, a customized report will be generated that will help you identify your financial strengths and weaknesses. This powerful tool will even help you create a budget.
Focus on reducing your debt and getting on the road to sound financial ground by taking a few minutes to visit Debt in Focus to see how it can help you.
Not a member yet? Give us a call today at 757.569.6000.
Foolproof
The ins and outs of finances can be pretty confusing and difficult to understand at times. Yet when you are in need of answers to financial questions, you should be able to expect straightforward information presented in an unbiased and easily understandable way.
FoolProof is a financial literacy resource that provides consumer education for targeted groups through several different online “portals,” including:
- Information Edge—a website for adults that provides straight answers and unbiased information on pertinent and timely consumer issues.
- FoolProof Solo—a complete financial education program for college-aged people and young adults.
- FoolProof for Parents—a web-driven financial education program for parents (and grandparents) to use with teen-aged kids.
- FoolProof for High Schools—a financial education program for high schools. The online modules feature young people providing real-life examples of the importance of financial education, self-grading tests and support materials for nine 45-minute classroom sessions that can be used by teachers.
- CUHQ Website—a youth-oriented website that encourages young people to get interested in consumer issues to better prepare them for the purchasing decisions they’ll need to make in the near future.
- FoolProof for WorkPlace—a website created to help consumers who enter the workplace without the benefit of a college or even a high school education. The program is designed to be used by instructors in special education classes, alternative high schools, career and technical schools, and charter schools. Businesses that employ a large number of young workers may also find this program useful.
As a Bronco member, these powerful resources are absolutely free for you and your family to use, and you can visit the different sites whenever and as often as you like to get updated information on topics of the day—so be sure to check back often. Visit FoolProof today.
Not a member yet? Give us a call today at 757.569.6000.
